At Lalitha Herbals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through our website.
By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you:
- Create an account on our website
- Place an order
- Contact us through our website
- Subscribe to our communications
- Request customer support
- Participate in promotions or other activities
Depending on how you interact with us, this information may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase details
- Information you provide when contacting us
- Any other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Process payments through our payment service providers
- Provide customer support
- Communicate with you regarding your orders
- Respond to your questions and enquiries
- Improve our website, products, and services
- Maintain website security and prevent fraudulent or unauthorized activity
- Send promotional or marketing communications where permitted and where you have chosen to receive them
- Comply with applicable legal and regulatory requirements
We only seek to collect and use information that is reasonably necessary for the relevant purpose.
3. Payment Information
Payments made through our website may be processed through third-party payment service providers.
Lalitha Herbals does not intend to store complete payment card details on its own website servers. Payment information may be collected and processed by the applicable payment service provider according to its own privacy and security practices.
Please refer to the relevant payment provider’s terms and privacy policy for further information.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember certain preferences, understand how visitors use our website, and support website functionality.
Cookies may also be used by certain third-party services integrated with our website, such as analytics, payment, advertising, or social media services.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
5. Sharing Your Information
We may share relevant information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and technology providers
- Website analytics and marketing service providers
- Customer support or communication service providers
- Professional advisers or authorities where required by law
We do not sell your personal information as a product.
Third-party service providers may process information according to their own applicable terms and privacy policies.
6. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
7. Marketing Communications
Where applicable, we may use your contact information to send you updates, offers, product information, or other marketing communications.
You may choose to stop receiving promotional communications by using the unsubscribe option included in such communications or by contacting us directly.
Please note that you may still receive essential communications relating to orders, payments, deliveries, or other services you have requested.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal obligations.
The exact retention period may vary depending on the type of information and the purpose for which it was collected.
10. Your Privacy Choices
Depending on applicable law, you may have rights or choices regarding your personal information, including the ability to request access to or correction of certain information, withdraw consent where consent is the basis for processing, or raise concerns regarding how your information is handled.
If you would like to make a privacy-related request, please contact us using the details below.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your information, please contact us:
Lalitha Herbals
Email: info@lalithaherbals.com
Phone: +91-7411256161
Address: Aloka, Near S G K Temple, Kudlu, RD Nagar, Kasaragod, Kerala, 671124, India
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.