At Lalitha Herbals, we want you to have a smooth and reliable shopping experience. This Returns & Refunds Policy explains when products purchased through our website may be returned and how refunds or replacements are handled.
Please read this policy carefully before placing an order.
1. Return Eligibility
Returns are accepted only for products that are unused, unopened, and unconsumed, subject to the conditions described below.
To be eligible for a return:
- The product must not have been opened or used.
- The product must not have been consumed or applied.
- The product should be returned in its original condition and packaging.
- All original product labels, seals, and accessories, where applicable, should be retained.
- The return request must be submitted within 3 DAYS of delivery.
- Proof of purchase or the relevant order details must be provided.
Products that have been opened, used, applied, or partially consumed are generally not eligible for return due to hygiene and product-safety considerations.
2. Damaged, Wrong, or Defective Products
If you receive a product that is damaged, defective, incorrect, missing, or materially different from what you ordered, please contact us as soon as possible after delivery.
To help us assess the issue, we may request:
- Your order number
- Photographs of the product
- Photographs of the outer packaging
- Photographs showing the damage or issue
- A short video where necessary
Please retain the original packaging until your request has been reviewed.
Where a product is confirmed to be damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, we may provide an appropriate replacement, refund, or other remedy, as applicable.
3. Products That Cannot Be Returned
For hygiene, safety, and product-integrity reasons, we generally do not accept returns of products that:
- Have been opened
- Have been used or applied
- Have been consumed, even partially
- Have been altered or tampered with
- Are missing their original packaging or labels
- Have been damaged after delivery due to improper handling, storage, or use
- Are returned after the applicable return period
This does not limit any consumer rights or remedies that may apply under applicable law.
4. Change-of-Mind Returns
We do not accept returns simply because a customer has changed their mind, selected the wrong product, or no longer wishes to keep an eligible product.
5. How to Request a Return
To request a return, please contact us at:
Email: info@lalithaherbals.com
Phone/WhatsApp: +91-7411256161
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photographs or videos, where applicable
Our team will review your request and let you know whether the return has been approved.
Please do not send products back before receiving return instructions from us.
6. Return Shipping
For products that are returned because the wrong product was delivered, the product arrived damaged or defective, or another issue is confirmed to be our responsibility, Lalitha Herbals will bear the applicable return shipping costs.
For other approved returns, the customer may be responsible for the applicable return shipping costs.
Any applicable return-shipping charges will be communicated to the customer before the return is processed.
7. Inspection of Returned Products
Once a returned product is received, it may be inspected to confirm that it meets the conditions of this policy.
If the returned product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer, where applicable.
8. Refunds
If your return is approved and a refund is applicable, the refund will generally be processed through the original payment method used for the purchase.
Approved refunds are generally processed within 7–10 business days after the returned product has been received and approved.
The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or other financial institution.
9. Replacements
Where a replacement is approved, Lalitha Herbals will arrange for the replacement product to be shipped, subject to product availability.
If the same product is unavailable, we may offer an alternative remedy, such as a refund, where applicable.
10. Late or Missing Refunds
If an approved refund has not been received within the communicated timeframe, please first check your bank account or contact your payment provider, as processing times may vary.
If you still have not received the refund, please contact us at:
Email: info@lalithaherbals.com
Please include your order number and relevant payment details when contacting us about a missing refund.
11. Order Cancellation
Orders may be cancelled before they have been shipped, subject to the order status and applicable cancellation conditions.
Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.
If an eligible order is cancelled before shipment and payment has already been received, the applicable refund will be processed through the original payment method.
12. Consumer Rights
This Returns & Refunds Policy is intended to explain our normal return and refund process.
Nothing in this policy is intended to remove, restrict, or replace any consumer rights or remedies available under applicable Indian law.
Where applicable law provides a consumer with rights or remedies beyond those described in this policy, those rights will continue to apply.